Questions & Answers At a Glance.

The easiest way to purchase the premium versions of Ultra Heal products is within the application itself. All the software apps that you download have a link to purchase the application. You can directly buy the licenses from our Products page www.ultraheal.com/premium-products.php on the website.

Please check if the email you have provided while making purchase is correct and you have access to that. Sometimes order confirmation emails may take a little while to deliver, however if you do not receive your confirmation email even after 4 hours have passed, get in touch with our Support department here:- www.ultraheal.com/support.php Support option is also available within the product itself.

If you are Nonprofit or a charity, you may be eligible for software discounts and donations.

We have a no questions asked, 30-days refund policy. All our products come with a 30 days money back guarantee and are covered under our refund policy listed here ultraheal.com/refund.php. In order to request refund, speak to our support or email us your Return/ Refund request to our email refund@ultraheal.com Kindly incorporate “Refund Request” in the headline of your message along with the reason of refund.

Unless otherwise stated on the product's information page under compatibility, our software as designed to work on Windows computers as of now.

Please go to our License renewal page at https://www.ultraheal.com/renew.php, select the product and the license code given and click renew button. Alternatively, you may also purchase a new license instead of renewing. However, there may be discount offers available for our loyal customers. Get in touch our Sales staff to know if the offers are available while you are trying to renew the products.

Yes, absolutely. Unless otherwise a purchase limit is mentioned on the product's page, you can buy more than one licenses for all the different machines you have.

No, a single product license is allowed for use on a single machine only be it desktop or a laptop. However, if you are buying multiple licenses, there may be attractive offers available. Get in touch with our Sales for more information.

Absolutely. Our excellent support team will be more than happy to install the software on your computer. You will need to provide the support technician a temporary access to your PC so he can install the software.

Yes, our products works well in virtual machines and they are tested for virtual environments

Yes, for every machine (be it physical or virtual), you will need to procure a different license if you wish to use it simultaneously on two machines

The reasons might be:

  • You have entered a wrong license code. Please COPY & PASTE your license code that came in your email to avoid any typos.
  • You used a license code for another program to register the program you want. Please make sure you use the right license code to register the correct program.
  • Your computer is not connected to internet and not able to validate and register license key.
  • You are trying to use the same license in more than one machines. A single license code is applicable for use one one machine only and it is illegal to use it for more than one machines.

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